Customer Support Specialist

This is a remote position.
We are seeking a client-focused Customer Support Specialist with experience in real estate transaction coordination to deliver exceptional onboarding and ongoing support to our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction.
Key Responsibilities:

Guide new clients through onboarding, ensuring a smooth platform setup and confident start

Promptly respond to early-stage inquiries to build trust and satisfaction

Act as the main point of contact for client support, providing timely and accurate assistance

Collaborate with internal teams to resolve technical or process-related issues quickly

Support sales calls by offering product knowledge and technical context when needed

Translate client needs into platform solutions to drive adoption and retention

Create and maintain helpful resources (how-to guides, tutorials, FAQs)

Contribute to the internal knowledge base and content library

Requirements

Background in real estate, preferably with TC experience

Strong written and verbal communication skills

Ability to manage multiple priorities and respond promptly to client needs

Proficient with CRMs, digital tools, and collaboration platforms

Detail-oriented, reliable, and self-motivated

Benefits

100% remote flexibility

Opportunities for growth and skill development

PTO

HMO​

Originally posted on Himalayas