IT Support Supervisor

We are seeking an experienced IT Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.
The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.
Key Responsibilities

Lead, coach, and support a remote team of IT training and application support specialists

Oversee the design, development, and delivery of IT and healthcare application training programs

Support system stability, application readiness, data integrity, and compliance requirements

Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs

Maintain and improve documentation, workflows, training materials, and support procedures

Monitor team performance, manage schedules and assignments, and prioritize workloads

Promote a service-first culture focused on accountability, collaboration, and continuous improvement

Ensure support activities align with healthcare regulations, privacy standards, and organizational policies

Required Qualifications

High school diploma or equivalent plus at least 2 years of IT operations experience

Active HIPAA compliance credential/training

Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices

Experience leading teams, managing priorities, and supporting remote employees

Strong communication, organization, documentation, and problem-solving skills

Ability to work collaboratively with clinical, operational, and technical teams

Originally posted on Himalayas