IT Operations Specialist

Health can’t wait.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
Mission
Alan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity & access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil.
IT at Alan is not a helpdesk. Run and support take roughly 60% of your time; the rest goes to build projects you co-own with the IT Engineer leading them.
The scope below is what the team owns, not a checklist for one person. We staff people according to their strengths and interests, and it evolves over time.
Scope
🛟 Support & Oncall
Own L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers

Triage, communicate to users during incidents, and escalate appropriately

Document recurring issues and reduce ticket volume through self-service

💻 Device lifecycle & endpoint compliance
Own the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval

Maintain role-based Kandji blueprints and least-privilege configurations

Contribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence

Own the physical side: laptop locker, hardware inventory, office equipment

Take over day-to-day device operations as we bring them back in-house from our outsourced provider

🔑 Identity, access & SaaS platforms
Own onboarding and offboarding end-to-end, across both automated and manually-managed tools

Administer Google Workspace, SSO/SAML, licences and access reviews

Manage day-to-day vendor relationships and procurement on your scope

⚙️ Build
Co-own a build project alongside the IT Engineer who leads it

Examples from the current roadmap: rebuilding the onboarding intake, the meeting room audiovisual equipment and room-booking revamp, the IT playbook for new offices, ISO 27001 / ACPR evidence collection

Ship automation and self-service tooling that measurably reduces IT toil

Milestones
First 2 months
Join IT oncall rotation (helpdesk) with buddy/shadowing support

Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO, Alan Home)

Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)

First 6 months
Handle IT oncall shifts autonomously, solving most problems that do not require engineer input

Own onboarding/offboarding workflows end-to-end

Have wide knowledge of Alan's processes, equipment, and tools

Contribute to a build project alongside an IT Engineer

First year
Be regarded as an expert on at least one topic beyond the oncall rotation (e.g. MDM, SaaS admin, compliance documentation)

Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries

Ship automation or self-service projects that measurably reduce IT toil, with limited guidance

Lead small to medium IT projects end-to-end

3 years
Fully autonomous on the User Experience & Platform workstreams

Lead medium to high-complexity IT projects end-to-end

Mentor newer team members, reduce bus factor through documentation, automation and knowledge sharing

What we're looking for
Must-have - Technical/hard skills:
1-3 years in IT operations (or strong internship / student association background in a tech environment): device management (MDM, ideally Kandji), SaaS administration, basic identity & access management (Google Workspace, SSO)

Operational reflexes: can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience

Automation & AI appetite: scripting basics (Python, Bash) or low-code, and an instinct for what should be automated or delegated to AI rather than repeated

Documentation mindset: writes clear, structured documentation

Learning velocity: Picks up new tools and processes quickly.

Must-have - Behavioral / soft skills:
Delivers with attention to detail: handles run tasks reliably and consistently

Raises questions and identifies frictions: spots problems, flags them, and suggests improvements

Service orientation: cares about the Alaner experience, and is comfortable proposing a better solution than the one asked for

Cross-team collaboration: partners effectively with Workplace, Security, People and Engineering; explains technical topics clearly to non-technical stakeholders

Proactive: Identifies what needs doing and proposes next steps (with guidance where needed)

Nice-to-have skills / Bonus points if you have:
macOS fluency: comfortable troubleshooting macOS, understands the Apple ecosystem (Apple Business Manager, DEP enrollment)

Experience with Kandji specifically

Exposure to security compliance frameworks (ISO 27001, SOC 2, HDS), even just awareness

SaaS vendor management and/or license administration

Interest in automation and coding (even from college/school projects)

Experience in a fast-growing, multi-country tech company

Languages: Fluent French & Professional English
🌍 How we work
Location: You must be legally eligible to work from France.
 
🎯 Important note: we hire people, not roles.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
 
You want to know more about Alan?
🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
🤘A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
Compensation: €46K – €53K • €18K – €27K Equity
• Level B0 - B1 €46K – €53K • €18K – €27K Equity

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