Global Sales Account Director

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Job Details

Position Summary
Under the general direction of the Director, Global SAM/KAM Programs, the Global Sales Account Director is responsible for managing and growing strategic business relationships between World Courier and designated global customer accounts. This role leads the global development, maintenance, and expansion of assigned accounts, with a focus on revenue contribution, profitable growth, service excellence, and overall customer satisfaction.
This is a highly visible role for a strategic, resilient, and execution-oriented leader who can manage complex global accounts, navigate a matrixed organization, and take full ownership of customer outcomes. The ideal candidate combines strategic account management, strong program/project management, executive relationship leadership, and operational problem-solving to drive customer success across multinational, high-value accounts.

Key Responsibilities

Lead the ongoing strategic business relationship between World Courier and assigned global strategic or key accounts

Develop, execute, and continuously refine strategic account plans aligned to international, national, and regional business goals

Drive global revenue growth, profitability, retention, and service satisfaction across assigned accounts

Build and maintain strong relationships at the highest customer levels, including executive stakeholders

Identify, develop, and expand new business opportunities within assigned accounts through targeted, value-based selling

Create and communicate compelling value propositions that build customer trust and support long-term partnership growth

Lead and coordinate an extended global team of account managers and cross-functional partners, often through influence rather than direct reporting lines

Determine priorities, assign tasks, track progress, and ensure execution against strategic account plans

Act as the point of ownership for customer issues, complaints, escalations, and internal roadblocks, ensuring timely resolution and strong follow-through

Navigate a complex matrix organization to align commercial, operational, and support teams around customer commitments

Gather and analyze market, customer, and competitive intelligence to anticipate change and shape account strategy

Monitor customer ownership changes, affiliations, market share opportunities, evolving customer requirements, and competitor activity

Collaborate with Regional Marketing Specialists on account-based marketing initiatives where needed

Oversee the RFP process and support MSA-related contract negotiations for assigned accounts

Deliver high-impact sales presentations, executive business reviews, proposals, and strategic updates to customers and internal leadership

Maintain accurate account activity and opportunity tracking in the CRM platform

Provide regular account progress updates to management on a monthly basis, with broader extended team communication occurring quarterly

Mentor others and contribute to best practices, tools, and frameworks that strengthen global account management capabilities across the organization

What You Bring

8+ years of relevant experience in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fields

Bachelor’s degree in Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science, or a related field, or an equivalent combination of education and experience

Strong experience building and executing strategic account plans

Excellent organizational, project management, and program management capabilities

Proven ability to lead through influence and deliver results across a matrixed, multinational organization

Demonstrated success in value-based selling, revenue growth, and customer retention

Strong executive presence and the ability to build trust with senior customer stakeholders

Ability to manage difficult issues, complaints, and service challenges with ownership, accountability, and resilience

Strong business acumen with the ability to understand the total business, including commercial, operational, and customer service implications

Excellent written and verbal communication skills, including presentations, proposals, and executive updates

Ability to interpret customer needs, healthcare and industry trends, and competitive dynamics, then translate them into actionable strategies

Proficiency with CRM tools and general business systems

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Qualifications

Preferred Experience

Experience in a multinational organization

Background in logistics, complex shipments, supply chain, or other highly operational service environments

Working knowledge of pharmaceutical distribution, healthcare trends, and strategic selling in complex customer environments

Master’s degree in Business Administration or a related field

Relevant certifications in account management, customer success, project management, or sales leadership

Languages: English and/or French

Key Strengths for Success in This Role

Strategic account planning and execution

Executive relationship management

Revenue growth and profitability management

Customer retention and service satisfaction

Complaint resolution and escalation ownership

Cross-functional leadership and influence

Strong resilience and problem-solving

Project and program management

Value proposition development

Consultative and value-based selling

Presentation and communication skills

Ability to lead extended teams without direct authority

Travel & Work Expectations

Ability to travel approximately 25%, including customer meetings, conferences, national meetings, and international travel as needed

Willingness to work extended hours when required to meet business and customer objectives

Please note this role is opened across France, Switzerland, Germany, Netherlands

Why Join This Opportunity
This role offers the chance to lead strategically important global accounts in a highly complex, customer-centric healthcare and logistics environment. You will play a pivotal role in growing multinational partnerships, solving critical customer and operational challenges, and delivering measurable impact across revenue, profitability, and service excellence.
What Cencora offers
​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier IncEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Originally posted on Himalayas