Global Logistics Process Analyst

• Track & Trace Oversight: Monitored real-time movement for multi-country LTL, FTL, and FCL shipments across global networks (CEVA, RHENUS, SUSA, Gefco, etc.), proactively addressing delays and serving as a key liaison between drivers, dispatchers, and clients.

• Performance & Data Analytics: Analyzed ETA overdue and delivery metrics using Power BI dashboards to evaluate logistics KPIs (Early Delivery, overdue ETAs, country delivery counts), exporting actionable data for management reporting and continuous process improvement.

• Discrepancy & Root Cause Analysis: Prepared and circulated detailed discrepancy reports for delayed, returned, frozen, or damaged goods; conducted investigations into return reasons (e.g., customer unreachability, damage, delivery shortages).

• TMS & Portal Administration: Executed end-to-end order processing, slot bookings, status updates (pickup, loading, ETA), and quota requests across multiple TMS portals (Alpega, Transporeon, Navisphere, Odyssey, KeyPL, and Hunter Douglas).

• Freight & Financial Compliance: Audited freight charges, fuel surcharges, and ADR surcharges via the Navisphere Portal to ensure billing precision.

• Order & Inventory Management: Oversee end-to-end order creation, cancellations, returns, and EDI, Manual orders using 4ward tools while coordinating with internal Planning and Warehouse teams for optimal dispatch alignment.

• Document Verification: Reviewed PDF shipment documentation to verify client, consignee, consignor details, addresses, LDM, Pallets, ADR compliance, reefer temperature specifications, and weight data.