French-Speaking Reservations Supervisor

I’m looking for someone who combines solid customer-service instincts with hands-on hotel management know-how to take full ownership of our booking and reservation flow. Day to day, you will monitor incoming reservations, confirm details with guests in French or English, keep inventories perfectly synced across our PMS and OTA channels, and step in quickly when dates need to be amended or rooms re-allocated.

Because this role also touches team management, I’ll rely on you to coach our front-office staff on best practices, establish clear hand-off procedures for late arrivals or special requests, and maintain concise reports that let me see occupancy trends at a glance.

You must be fluent in French, comfortable with high-volume email and phone enquiries, and able to suggest small process tweaks that improve guest satisfaction without disrupting the flow of operations. Familiarity with common hotel reservation platforms (e.g., Cloudbeds, Opera, Mews) is a plus, but if you already shine in another system and can translate that expertise quickly, I’m open.

Deliverables
• Accurate, up-to-date reservation ledger maintained daily
• Weekly occupancy and revenue snapshot sent every Friday
• Documented SOPs for staff covering reservations, overbooking prevention, and guest communication in both French and English

Once the hand-over is complete and KPIs are met consistently for two consecutive months, the project will be deemed successfully delivered.