Facebook Messenger Customer Support Needed

I need a reliable, friendly agent to handle first-line customer service on our Facebook Messenger channel during standard business hours. You can work entirely from your mobile phone; speed and clarity in your replies matter more to me than sitting at a desk.

You will use our ready-made FAQ sheet and escalation guide to resolve routine questions, track recurring issues, and flag anything you cannot solve. Conversations are short and generally limited to order updates, basic product queries, and simple troubleshooting.

Deliverables
• Real-time responses within five minutes of each incoming message
• Accurate tagging or escalation of complex cases in our shared ticket board
• End-of-shift summary with conversation counts, unresolved issues, and customer feedback snippets

If you are comfortable typing quickly on a phone, keeping a warm tone, and maintaining spotless grammar, this should be straightforward. Let me know about any prior Messenger or mobile chat experience when you apply.