English VA: Support & Marketing
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
My UK-based company needs day-to-day help across three clear areas:
Customer support – You’ll own the email and live-chat inbox, responding in natural, friendly English, tagging conversations correctly, and escalating only the edge-cases I flag. Target response time is under two hours during our core office window (09:00-17:00 UK).
Social media management – Plan, draft and schedule posts that align with our brand voice, monitor comments, and flag any engagement opportunities to me. A simple weekly performance snapshot (reach, clicks, top comments) keeps us on the same page.
Email marketing – Build and send campaign newsletters from my outlines, segment the list, A/B test subject lines, and track opens and conversions so I can see what resonates.
Everything is handled in English right now, yet a grasp of Chinese culture or language is a welcome bonus because some suppliers are based in China.
Deliverables I’m measuring:
• Inbox and chat queue consistently cleared inside agreed timeframe
• Three social posts a week, proofed and on-brand
• One email campaign per week with a concise metrics report
Familiarity with common SaaS tools (e.g. Zendesk, Intercom, Buffer/Hootsuite, Mailchimp or similar) will speed onboarding, but I can provide SOPs if you prefer your own stack.
If this mix of live customer care and light-weight marketing feels effortless to you, let’s get started.
Customer support – You’ll own the email and live-chat inbox, responding in natural, friendly English, tagging conversations correctly, and escalating only the edge-cases I flag. Target response time is under two hours during our core office window (09:00-17:00 UK).
Social media management – Plan, draft and schedule posts that align with our brand voice, monitor comments, and flag any engagement opportunities to me. A simple weekly performance snapshot (reach, clicks, top comments) keeps us on the same page.
Email marketing – Build and send campaign newsletters from my outlines, segment the list, A/B test subject lines, and track opens and conversions so I can see what resonates.
Everything is handled in English right now, yet a grasp of Chinese culture or language is a welcome bonus because some suppliers are based in China.
Deliverables I’m measuring:
• Inbox and chat queue consistently cleared inside agreed timeframe
• Three social posts a week, proofed and on-brand
• One email campaign per week with a concise metrics report
Familiarity with common SaaS tools (e.g. Zendesk, Intercom, Buffer/Hootsuite, Mailchimp or similar) will speed onboarding, but I can provide SOPs if you prefer your own stack.
If this mix of live customer care and light-weight marketing feels effortless to you, let’s get started.
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