E-Commerce Website with CRM & WhatsApp

I’m building a straightforward online store and I need the whole pipeline ready for launch—from the storefront right through to customer follow-up. The site itself must function as a full e-commerce platform, complete with a secure payment gateway and the ability for shoppers to leave product reviews that display publicly.

Behind the scenes, I want a light CRM focused on lead management only. New enquiries or abandoned carts should slide straight into a simple pipeline where I can track, tag and update their status without wading through unnecessary marketing features.

WhatsApp is the final piece: order confirmations, shipping updates and lead-nurture messages all need to fire automatically through the WhatsApp Business API so conversations stay in one familiar channel for my customers.

Key deliverables
• Responsive e-commerce site with checkout, payment gateway integration and public user-review system
• Lightweight lead-management CRM connected to the store’s contact forms, cart events and WhatsApp flows
• WhatsApp Business API set-up, message templates configured and tested end-to-end
• Full deployment to my hosting of choice, including SSL, basic security hardening and a quick hand-off walkthrough

Once everything is live and tested, I’ll need a short hand-over call or screen-share plus any admin credentials so I can operate the store and CRM on my own. Code, credentials and clear instructions—deliver those, and we’re good to go.