Dedicated Email Support Agents

Email support is the single, highest-priority channel for my growing customer base, and I’m looking for a dependable remote partner who can own the inbox end-to-end.

Here’s what I need you to handle day-to-day:
• Monitor and triage all incoming messages, aiming for fast first-reply times that keep satisfaction scores high.
• Craft clear, friendly responses in both English and Hindi, following brand tone and any knowledge-base articles I supply.
• Create, update, and close tickets so nothing slips through the cracks, escalating only when an issue genuinely needs higher-level action.
• Track common questions or pain points so we can refine macros and self-service content over time.

You’ll be working inside whichever help-desk platform we finalise—Zendesk, Freshdesk, Zoho Desk, or even a Shopify-native inbox—so familiarity with at least one of those tools is important. Strong written communication, organised ticket management, and a proven track record in customer service are must-haves.

When you apply, focus on the experience you’ve had running or supporting similar email queues: typical volume, response-time goals you achieved, any CSAT or NPS improvements, and the tool stack you used. Screenshots or brief anecdotes that prove your results are welcome.

If you can keep response times low while maintaining an empathetic tone, let’s talk and set up a quick test shift.