Customer Support Portal Build

I need a web-based customer portal focused entirely on support so that both our existing and new customers can reach us quickly and track any issues in one place. The core of the portal will be two interactive features:

• Live chat that lets visitors speak with an agent in real time (please suggest proven chat SDKs or frameworks you have integrated before).
• A ticket system where users can open, view, and update cases, with automated email notifications keeping them informed.

The look and feel should match our current branding, be fully responsive, and work smoothly on all modern browsers. Secure login, password reset, and basic role management for customers vs. agents will be required. I also want an intuitive admin area so our support team can assign, escalate, and close tickets without touching code.

Deliverables
1. Deployed portal (front-end + back-end) on our chosen host.
2. Source code in a Git repository with clear setup instructions.
3. Brief hand-off guide showing how to add FAQ articles later, manage agents, and pull ticket reports.

If you have experience blending live chat and ticketing in one streamlined UI, include a link or screenshots in your proposal.