Customer Success Manager - APAC
TypeFull-time job
LocationChina
Posted2 hours ago
Description
Join Our Team as an Intermediate Customer Success Manager – APAC
Are you passionate about building strong client relationships, delivering exceptional customer experiences, and driving business growth? Join G2 Risk Solutions as an Intermediate Customer Success Manager in the APAC region and play a key role in ensuring client satisfaction and long-term success.
In this role, you will work closely with clients across the APAC region, providing comprehensive account management and expert guidance on our products and services. From delivering client training and answering questions about reports and deliverables to sharing industry best practices and tailored recommendations, you will be a trusted partner in helping our clients achieve their goals.
As part of our Customer Success Team, you will collaborate closely with Sales, Marketing, Operations, and other cross-functional teams to deliver outstanding customer service and create lasting value for our clients.
Key Responsibilities:
Serve as the primary point of contact for a portfolio of high-value clients
Manage the onboarding process and ensure successful product adoption
Build and maintain strong, long-term client relationships
Provide proactive account management and ongoing customer support
Drive customer retention through proactive engagement and value delivery
Identify upselling and cross-selling opportunities in collaboration with Sales and Product teams
Educate clients on additional products, services, and solutions
Provide client training, resources, and guidance to maximize product value
Answer client questions regarding products, reports, deliverables, and services
Provide recommendations and guidance based on industry best practices
Act as an escalation point for client issues and ensure timely and effective resolution
Collaborate with Support, Product, and Engineering teams to address customer needs
Communicate client feedback and market insights to relevant internal stakeholders
Support cross-functional projects and strategic initiatives
Manage multiple priorities effectively while consistently meeting deadlines
Work closely with analysts and other team members to achieve shared goals
Take ownership of special projects and additional responsibilities as required
Requirements
2–5 years of customer-facing experience, preferably in Payments, E-commerce, Risk Management, or a related industry
Proven track record of delivering excellent customer service and building strong client relationships
Excellent written and verbal communication skills
Fluent English is required; proficiency in Chinese is preferred.
Strong interpersonal, negotiation, and relationship-management skills
Excellent organizational and time-management abilities
Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable recommendations
Comfortable communicating with clients regularly by phone and other communication channels
Proficiency in Microsoft Office, particularly Excel
Experience with CRM/CMS platforms such as Salesforce or HubSpot is an advantage
Strong attention to detail and commitment to quality
Ability to manage multiple tasks and adapt to changing priorities
Sound judgment and the ability to make effective decisions in a fast-paced environment
Strong general computer skills
Comfortable working with sensitive and potentially high-risk web content
Highly self-motivated, collaborative, and team-oriented
Bachelor’s degree or higher is preferred
Originally posted on Himalayas
Join Our Team as an Intermediate Customer Success Manager – APAC
Are you passionate about building strong client relationships, delivering exceptional customer experiences, and driving business growth? Join G2 Risk Solutions as an Intermediate Customer Success Manager in the APAC region and play a key role in ensuring client satisfaction and long-term success.
In this role, you will work closely with clients across the APAC region, providing comprehensive account management and expert guidance on our products and services. From delivering client training and answering questions about reports and deliverables to sharing industry best practices and tailored recommendations, you will be a trusted partner in helping our clients achieve their goals.
As part of our Customer Success Team, you will collaborate closely with Sales, Marketing, Operations, and other cross-functional teams to deliver outstanding customer service and create lasting value for our clients.
Key Responsibilities:
Serve as the primary point of contact for a portfolio of high-value clients
Manage the onboarding process and ensure successful product adoption
Build and maintain strong, long-term client relationships
Provide proactive account management and ongoing customer support
Drive customer retention through proactive engagement and value delivery
Identify upselling and cross-selling opportunities in collaboration with Sales and Product teams
Educate clients on additional products, services, and solutions
Provide client training, resources, and guidance to maximize product value
Answer client questions regarding products, reports, deliverables, and services
Provide recommendations and guidance based on industry best practices
Act as an escalation point for client issues and ensure timely and effective resolution
Collaborate with Support, Product, and Engineering teams to address customer needs
Communicate client feedback and market insights to relevant internal stakeholders
Support cross-functional projects and strategic initiatives
Manage multiple priorities effectively while consistently meeting deadlines
Work closely with analysts and other team members to achieve shared goals
Take ownership of special projects and additional responsibilities as required
Requirements
2–5 years of customer-facing experience, preferably in Payments, E-commerce, Risk Management, or a related industry
Proven track record of delivering excellent customer service and building strong client relationships
Excellent written and verbal communication skills
Fluent English is required; proficiency in Chinese is preferred.
Strong interpersonal, negotiation, and relationship-management skills
Excellent organizational and time-management abilities
Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable recommendations
Comfortable communicating with clients regularly by phone and other communication channels
Proficiency in Microsoft Office, particularly Excel
Experience with CRM/CMS platforms such as Salesforce or HubSpot is an advantage
Strong attention to detail and commitment to quality
Ability to manage multiple tasks and adapt to changing priorities
Sound judgment and the ability to make effective decisions in a fast-paced environment
Strong general computer skills
Comfortable working with sensitive and potentially high-risk web content
Highly self-motivated, collaborative, and team-oriented
Bachelor’s degree or higher is preferred
Originally posted on Himalayas
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