Customer Service Representative
Budget / Salary$22.50–22.50
TypeFull-time job
LocationUnited States
Posted2 hours ago
About Us:
LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.
At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.
Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company — it's a tech company revolutionizing healthcare.
About the Role:
We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD clinicians. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team!
Responsibilities:
Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
Answering calls from patients with a courteous and professional manner
Provide patients with solutions to any inquiries they may have
Maintain patient accounts and information
Work with medical team to handle patient scheduling
Provide leadership and guidance to other Customer Service Representatives
Requirements
Basic Qualifications:
2+ years of related work experience, which can include call center, patient coordination or claims experience
Must have 2+ years of remote work experience
Ability to work confidential and sensitive information
Must be based in the United States
Preferred Qualifications:
Computer literate and proficient in Google Suite
Strong problem solving and decision-making skills
Experience working in the medical field
Benefits
Pay: $22.50/hour
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, Roth 401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Paid Holidays
Short Term Disability
Training & Development
Originally posted on Himalayas
LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.
At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.
Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company — it's a tech company revolutionizing healthcare.
About the Role:
We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD clinicians. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team!
Responsibilities:
Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
Answering calls from patients with a courteous and professional manner
Provide patients with solutions to any inquiries they may have
Maintain patient accounts and information
Work with medical team to handle patient scheduling
Provide leadership and guidance to other Customer Service Representatives
Requirements
Basic Qualifications:
2+ years of related work experience, which can include call center, patient coordination or claims experience
Must have 2+ years of remote work experience
Ability to work confidential and sensitive information
Must be based in the United States
Preferred Qualifications:
Computer literate and proficient in Google Suite
Strong problem solving and decision-making skills
Experience working in the medical field
Benefits
Pay: $22.50/hour
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, Roth 401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Paid Holidays
Short Term Disability
Training & Development
Originally posted on Himalayas
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