Customer Service Advisor (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisorfor their office in Lisbon.
Position: Customer Service Advisor
Location: Lisbon, Portugal
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:

Provide customer support through inbound calls and emails

Deliver exceptional customer service and ensure customer satisfaction

Handle customer enquiries via phone and email

Strive for continuous improvement in customer satisfaction

Prepare, maintain and review purchasing files accurately

Communicate with customers via email or chat to provide product information

Process customer orders

Manage account cancellations

Address and resolve customer complaints

Identify cross-selling opportunities where relevant.

REQUIREMENTS:

Native-level proficiency in Polish, with excellent written communication skills

Good command of English (minimum B2 level)

Strong customer service skills

Excellent communication skills

Customer-focused approach

Ability to handle customer enquiries professionally

Strong attention to detail and accuracy

Ability to manage customer complaints effectively

Experience in cross-selling is an advantage.

BENEFITS:

Modern office in a city center with open spaces, easy to access with public transportation

Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace

Full-time employment in Lisbon

Opportunity to work with a renowned international pet supplies company

International and multicultural working environment

Support from colleagues with coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance

And much more!!!

Originally posted on Himalayas