Customer Experience Trainer | Healthcare BPO

Description
We are looking for experienced Customer Experience Trainers to join a growing, fully remote healthcare BPO operation supporting a US-based program.
This role is ideal for experienced professionals who understand that great training is about more than simply presenting information. We're looking for trainers who can engage learners, explain processes clearly, identify knowledge gaps, and prepare customer experience representatives to perform confidently in a live healthcare environment.
You should be comfortable working with technology, delivering training virtually, and communicating complex information in a clear and easy-to-understand way.
You must also be comfortable working U.S. business hours and communicating at a very high level in both English and Spanish.
What You'll Do

Deliver engaging and structured training to new customer experience representatives

Facilitate virtual training sessions in a professional and engaging manner

Explain processes, procedures, systems, and customer service expectations clearly

Use different teaching approaches to accommodate different learning styles

Monitor learner understanding and identify knowledge gaps

Conduct knowledge checks, exercises, role plays, and practical activities

Provide constructive feedback and coaching throughout training

Support learners who require additional guidance

Help prepare new hires for the transition from training into production

Work closely with Team Leads and other leadership members to support learner readiness

Maintain accurate training records and communicate learner progress

Adapt training delivery when processes, systems, or requirements change

Create a positive, professional, and accountable learning environment

Compensation & Work Setup

$6.50 USD per hour

100% remote from México

Paid weekly in arrears

Paid training

Independent Contractor arrangement

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:

Windows 11 PC (Mac not supported)

16 GB RAM

Dual monitors

Webcam and Wired USB Headset

i5 processor or higher

Fibre internet with a wired connection (Ethernet cable)

Backup power solution

Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:

English Resume Review

Pre-Screen Questionnaire

One-Way Video Interview

Live Interview

Final Interview

Important

This is an English-speaking role that requires strong written and verbal English communication skills.

All resumes must be submitted in English to be considered for the position.

This role is only available to Mexican nationals currently residing in México.

Requirements
What We're Looking For
Required:

Previous BPO/contact center training experience

Healthcare/medical customer experience is essential

Previous experience delivering training to customer service/contact center teams

At least 1 year of previous remote work experience

Fully bilingual in English and Spanish

Excellent spoken and written English

Strong presentation and communication skills

Confident delivering training virtually

Tech-savvy and comfortable learning new systems and platforms

Strong organizational skills and attention to detail

Patient, approachable, and able to coach different types of learners

Strong team-player mentality

Comfortable working U.S. business hours

Available to start immediately

Reliable computer, internet connection, headset, and suitable remote workspace

Comfortable working as an Independent Contractor

Originally posted on Himalayas