Custom CRM & Workflow Automation Build

I need a tailor-made CRM and workflow automation system that mirrors the way we actually work and can comfortably support about 51-100 active users. The end product must be scalable, intuitive for non-technical staff, and flexible enough to grow with our operations.

Core capabilities I have in mind include:
• Lead and customer management that flows seamlessly from first contact to post-sale service
• Task and project tracking with automated follow-ups, reminders, and notifications
• Deep WhatsApp integration so routine updates, alerts, and outreach can be triggered automatically
• Easy connections to any other platforms you recommend (email, payment, support, etc.) to reduce manual data entry
• Clear, real-time dashboards and reports that let us see performance at a glance

What I expect from you:
• Map our current workflow, advise on the right tech stack or no-code/low-code tools, and outline the architecture
• Build, test, and deploy the CRM within 15–30 days, keeping the solution future-proof and easy to maintain
• Provide basic training and documentation so our team can hit the ground running

The budget is set between ₹12,000 and ₹18,000, and I am open to working with either solo freelancers or teams that can demonstrate relevant experience. If this sounds like a challenge you can meet, send over your portfolio and links to live projects that showcase similar CRM or automation work. I will review examples closely before scheduling a call to discuss the finer points of the build.