Call-Centre Agent Management App

I need a cross-platform mobile application that pulls every piece of my call-centre workflow into one place and runs smoothly on both iOS and Android. The main goal is to give each agent a clear, real-time view of their daily objectives, the material they must use, and how close they are to their performance targets.

What the app must do
• Task management – present an actionable to-do list, allow agents to tick items off, and trigger push reminders before anything slips.
• Script uploading – let team leaders or administrators drop new talk-tracks (PDF, DOCX, or plain text) into a web console and have them appear instantly inside the app.
• Lead tracking – import leads (CSV or API), let agents update status after every call, and automatically count completed calls toward daily/weekly goals.
• Objection-handling support – surface the right rebuttal script or live-chat prompt whenever an agent flags that they need help.

User roles & permissions
• Agent: sees only their own tasks, leads, scripts, and KPI dashboard.
• Team Leader: assigns tasks, uploads scripts, and monitors live performance across their team.
• Administrator: full control over users, data sources, and app settings.

Deliverables
1. Production-ready builds for both iOS and Android (TestFlight/Internal Track).
2. Source code in Git with a clear README.
3. Cloud back-end (Firebase, Supabase, or similar) set up in my tenant.
4. Brief hand-over session and video walkthrough.

Acceptance test: an agent logs in, reviews today’s tasks, opens a lead, views the matching script, completes the call, and watches their target bar update instantly—everything syncing in real time across both platforms.