Business Process Documentation Specialist Needed

I need an experienced SOP & Business Process Documentation Specialist to help document and organize the operating procedures of my accounting and business services company in Canada.

We currently have many processes that exist through team knowledge and experience, but they are not formally documented. I want to begin building a structured Operations Manual so the business does not depend on the owner's or employees' memory.

The freelancer will interview me and members of my small team, understand how our current workflows operate, identify missing steps or unclear responsibilities, and convert the information into simple, practical SOPs and checklists.

The initial project will document approximately 10 core business processes, including:

Client email and inbox management
Task creation and follow-up
New client onboarding
Monthly bookkeeping workflow
Missing client documents and follow-up
Payroll and source deduction workflow/deadlines
Corporate tax workflow
Corporate compliance and annual filing tracking
Client document and folder management
Weekly operations review

Each SOP should clearly identify:

Purpose
Process owner
Backup/responsible roles
Trigger
Frequency
Step-by-step procedure
Deadlines
Systems/tools used
Checklist
Escalation points
Expected outcome
Version / last updated date

The ideal freelancer has previous experience with SOP writing, business process documentation, process mapping, operations manuals, workflows, and checklists.

Excellent written English and the ability to interview team members and turn conversations into clear documentation are essential.

Experience with Microsoft 365, Outlook, Teams, Planner, Word and Excel is helpful.

This is a freelance project, not a full-time position.

I would like to begin with one paid SOP as a trial. If the quality is excellent, the freelancer will complete the remaining SOPs and may have an opportunity for ongoing process-documentation work as the company continues to develop its Operations Manual.

Please provide examples of SOPs or business processes you have previously documented, with confidential information removed.