Bilingual WhatsApp Support Assistant

I manage a growing customer base that contacts us almost exclusively through WhatsApp, so I need someone who can keep that channel professional, friendly, and always on. Your core mission will be customer service: greeting users, answering their most common questions, and making sure every conversation ends with the client feeling heard and helped.

The work is straightforward but demands consistency and a polished tone. Most inquiries revolve around order status, shipping times, payment options, and basic product details. You’ll reply in whichever language the customer uses—fluent, natural Spanish or English—without letting the switch slow you down.

While the focus is on FAQs, I also count on you to flag anything that falls outside the usual script so I can step in or update our knowledge base. Quick responses (within a few minutes during the agreed-upon schedule) and concise, well-written answers are essential.

Deliverables
• Real-time WhatsApp support during your shift, with ≥95 % of messages answered in under five minutes
• Daily chat log export with notes on recurring questions or potential improvements
• Weekly summary highlighting trends, unresolved issues, and suggestions for updating our automated replies or FAQ sheet

If you enjoy helping customers, write clearly in both languages, and can keep calm under the steady ping of WhatsApp notifications, let’s get started.