Bilingual Customer Service / Tech Support Specialist

I’m looking for a customer-focused specialist who can switch seamlessly between English and Spanish while offering friendly, knowledgeable assistance. Most inquiries involve moderate technical support—think setup guidance, configuration issues, or common software glitches—so you’ll need enough depth to walk users through step-by-step solutions without escalating every call to engineering.

You’ll handle requests on the following channels:
• Phone
• Email
• Live chat

A typical day might include calming a frustrated caller who can’t pair a device, drafting a clear email that outlines troubleshooting steps, or juggling two chat windows to resolve login errors. Clear written Spanish is as important as confident spoken English, and vice versa.

Success for me means fast, accurate resolutions, consistent documentation in our ticketing system, and a courteous tone that turns support interactions into positive brand moments. If you’re equally comfortable with people and with technology, I’m ready to hear how you’ll keep our users happy.

Project Overview

We are seeking a highly motivated Bilingual Customer Service & Technical Support Specialist who is fluent in both Spanish and English and has strong technical and digital marketing skills.

The ideal candidate is comfortable working directly with customers, learning new technology, troubleshooting problems, and helping customers successfully use online software and marketing tools.

This person should be patient, professional, organized, technically confident, and capable of explaining technology in a simple and friendly way.

Primary Responsibilities
Bilingual Customer Service
Provide professional customer service in English and Spanish.
Communicate with customers through phone, video meetings, email, chat, and support systems.
Answer customer questions clearly and professionally.
Assist customers with account setup, product usage, and common technical issues.
Follow up with customers to ensure questions and problems have been resolved.
Maintain accurate notes regarding customer conversations, requests, and support issues.
Build positive, long-term relationships with customers.
Escalate advanced technical issues to the appropriate team when necessary.
Technical Support
Help customers navigate web-based software platforms.
Troubleshoot basic account, website, marketing, and software issues.
Guide customers through features using screen sharing and video meetings when necessary.
Learn new software quickly and become knowledgeable about platform features.
Test customer accounts and features when troubleshooting problems.
Document technical problems clearly for developers or other technical team members.
Follow up on open support tickets until they are resolved.
Digital & Technical Skills

Candidates should have strong computer skills and experience with tools such as:

Canva — creating and editing graphics, social media content, presentations, and marketing materials.
WordPress — updating website pages, blog posts, images, links, and other content.
Mailchimp or similar platforms — creating and managing email campaigns.
Hootsuite or similar tools — scheduling and managing social media content.
ChatGPT and AI tools — using AI to assist with content creation, research, customer communication, and productivity.
Google Workspace — Gmail, Google Docs, Google Sheets, Google Drive, and Google Meet.
CRM platforms — managing customer information, notes, activities, tasks, and follow-ups.
Social media platforms including Facebook, Instagram, and LinkedIn.

Experience with all of these platforms is not required. However, candidates should be technically confident and able to learn new software quickly.

Required Qualifications
Fluent in Spanish and English.
Excellent verbal and written communication skills in both languages.
Strong customer service skills.
Strong general computer and internet skills.
Experience using Canva or similar digital design tools.
Comfortable learning new software and technology.
Comfortable working with AI-powered tools.
Ability to troubleshoot problems independently.
Strong organizational and time-management skills.
Ability to manage multiple customer requests simultaneously.
Professional and friendly communication style.
Detail-oriented and dependable.
Comfortable working independently in a remote environment.
Reliable computer and high-speed internet connection.
Ideal Candidate

The ideal candidate enjoys both people and technology.

You don't need to be a programmer, but you should be the type of person who enjoys learning new software, figuring out how things work, and helping other people understand technology.

When a customer has a problem, your first reaction should be to investigate the issue, understand what the customer is trying to accomplish, and find the best solution.

You should also be comfortable explaining technical concepts to customers who may have very little technical experience.

Key Skills We Value

Customer Service + Communication + Technology + Problem Solving

We are particularly interested in candidates who demonstrate:

Excellent bilingual communication
Patience with customers
Technical curiosity
Strong problem-solving abilities
Canva and digital content skills
AI and software proficiency
Attention to detail
Organization
Follow-through
Positive attitude
Ability to learn quickly
Project Goal

The goal of this position is to provide customers with an outstanding experience from the moment they begin using our platform.

The Bilingual Customer Service & Technical Support Specialist will help customers feel confident using our technology, resolve problems quickly, and ensure customers receive maximum value from our products and services.

Our goal is simple:

Make technology easy for our customers and provide exceptional service in both English and Spanish.