Basic Tech Support & Assistance

I need someone who can step in as the first line of defence when our users hit a snag. You will focus on software-related questions and troubleshooting on both Windows and Linux systems, guiding customers through fixes via email, phone, or live chat while keeping every interaction friendly and clear.

What the day-to-day looks like
• Read incoming queries, identify the root software issue, and walk the user through a solution they can follow.
• Log each ticket with the original request, the steps you took, and the final resolution so we can build an internal knowledge base.
• Flag anything outside basic troubleshooting for escalation, but still keep the customer in the loop until it is handed off.
• Keep response times prompt and tone professional; I track both to maintain service quality.

You’ll thrive here if you communicate well, know your way around common Windows and Linux applications, and can stay organised under a light but steady workload. Prior customer support experience helps, yet a willingness to learn and follow existing playbooks matters even more.

Deliverables I expect
1. Accurate, time-stamped ticket notes for every interaction.
2. Clear solution steps the average user can apply without confusion.
3. A brief weekly summary of recurring issues or improvements you spot.

Do a great job and there will be ongoing work as our user base grows.