Appointment Setter | Healthcare Virtual Assistant

Description
About the Role:
Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities:

Verify patient benefits and insurance coverage

Reactivate past patients and maintain engagement

Answer inbound calls and assist with inquiries

Follow up on appointment confirmations and reminders

Make outbound calls to leads and potential patients

Schedule and reschedule patient appointments efficiently

Process refills and follow clinic policies

Manage electronic medical records (EMR)

Audit labs and follow up on missing results

Monitor and oversee virtual clinic kiosk workflows

Perks:

Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Perfect attendance bonus

Yearly salary increase

Opportunities for career growth and development

Requirements

Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required

Must have experience working with US-based clinics and/or healthcare environments

Experience in EMR, insurance verification, patient coordination, and inbound call handling

Experience in processing refills, auditing labs, and following up on lab results

Medical billing and coding experience is a plus

Strong written and verbal English communication skills

Highly organized, detail-oriented, and self-motivated

Must have stable internet connection and a dedicated quiet workspace for remote work

Originally posted on Himalayas