Application Support Specialist

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.
We are looking for an Application Support Specialist to help customers and internal teams resolve issues related to our software products. You will investigate application issues, troubleshoot product functionality, document solutions, and work closely with Product and Engineering teams when more complex problems need to be escalated.
This role is a strong fit for someone who enjoys troubleshooting software, working with customers, and understanding how applications work without needing to be a software developer.
WHAT YOU WILL DO

Provide application support to customers and internal users

Investigate and troubleshoot issues related to CerebriOS products

Reproduce reported issues and identify potential causes

Guide users through product features, workflows, and basic troubleshooting steps

Review application behavior, error messages, and relevant data when investigating issues

Document reported problems, troubleshooting steps, and resolutions

Escalate complex or technical issues to Engineering or Product teams

Follow up on escalated issues and communicate updates to users

Identify recurring application issues and suggest improvements

Help maintain internal knowledge bases, support documentation, and troubleshooting guides

Assist with testing product fixes and updates from a support perspective

WHAT WE ARE LOOKING FOR

1+ year of experience in application support, technical support, customer support, or a similar role

Strong troubleshooting and problem-solving skills

Comfortable learning and supporting software applications

Ability to explain technical information clearly to non-technical users

Strong attention to detail and follow-through

Strong written and verbal English communication skills

Ability to investigate issues independently and know when to escalate

Comfortable working in a remote environment

NICE TO HAVE

Experience supporting B2B SaaS products

Familiarity with Jira, Zendesk, Intercom, or similar support tools

Basic SQL or database knowledge

Familiarity with APIs, integrations, or web applications

Experience working with browser-based software

Experience creating technical documentation or knowledge-base articles

Familiarity with Agile or Scrum environments

COMPENSATION AND BENEFITS
$52,000–$68,000 annually, depending on experience, qualifications, and overall fit for the role.
CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → practical discussion → conversation with the team/manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location: Remote
Salary Range: 52,000 - 68,000 USD (gross, annually)
Originally posted on Himalayas