Account Manager
TypeFull-time job
LocationUnited Kingdom
Posted3 hours ago
SDS is the leader in development software tailored to the housing industry, delivering market-leading solutions and consultancy services to optimise the development of both affordable and commercial homes. In the UK, our tools are valuable to those navigating the complexities of social housing, supporting local authorities, housing associations, and private developers in meeting the growing demand for council homes and other affordable options.
Our software suite, designed by experts with deep experience in both the UK social housing sector and private markets, empowers you with enhanced control and visibility over your development program, ensuring efficient delivery and management of housing projects.
About the Role
We're looking for someone with 1 to 4 years of experience in account management, customer success or B2B sales, ready to build something rather than step into an established process. This is a new role on a small team, so you'll help shape how it works rather than inherit a playbook.
You'll own a portfolio of accounts end to end: renewals, upsell conversations and day to day relationship management. The role comes with a base plus commission structure that rewards the accounts you grow.
CRM experience (HubSpot or similar) is expected. Experience in housing, public sector or property software is a plus, not a requirement. We'll teach you the domain.
Key Responsibilities
Develop and maintain strong relationships with key clients, acting as their primary point of contact within SDS
Understand clients' business objectives and develop strategies to align our products and services with their goals
Conduct regular meetings and check ins with clients to assess satisfaction, identify opportunities and address concerns
Collaborate with internal teams, including sales, marketing and product development, to ensure client needs are met and exceeded
Upsell and cross sell SDS's products and services to existing clients, maximising revenue and account growth
Stay up to date with industry trends and market developments, so clients receive relevant and valuable insights
Act as a trusted advisor, guiding clients on how to use SDS's solutions to drive operational efficiency, customer engagement and profitability
Monitor and analyse key metrics for assigned accounts, providing regular reports to clients and internal stakeholders
Identify and pursue new business opportunities within existing client accounts, fostering organic growth
Work with the implementation team to ensure smooth onboarding and adoption of SDS's solutions
Key Skills, Knowledge and Abilities
Self-directed and comfortable with ambiguity
A clear, confident communicator who builds trust quickly, on the phone and in writing
Commercially minded, able to spot an upsell or renewal-risk signal without being prompted
Genuinely curious about customers' businesses, not just their contracts
CRM experience (HubSpot or similar)
A degree, diploma or equivalent tertiary education is preferred
#SDS
Originally posted on Himalayas
Our software suite, designed by experts with deep experience in both the UK social housing sector and private markets, empowers you with enhanced control and visibility over your development program, ensuring efficient delivery and management of housing projects.
About the Role
We're looking for someone with 1 to 4 years of experience in account management, customer success or B2B sales, ready to build something rather than step into an established process. This is a new role on a small team, so you'll help shape how it works rather than inherit a playbook.
You'll own a portfolio of accounts end to end: renewals, upsell conversations and day to day relationship management. The role comes with a base plus commission structure that rewards the accounts you grow.
CRM experience (HubSpot or similar) is expected. Experience in housing, public sector or property software is a plus, not a requirement. We'll teach you the domain.
Key Responsibilities
Develop and maintain strong relationships with key clients, acting as their primary point of contact within SDS
Understand clients' business objectives and develop strategies to align our products and services with their goals
Conduct regular meetings and check ins with clients to assess satisfaction, identify opportunities and address concerns
Collaborate with internal teams, including sales, marketing and product development, to ensure client needs are met and exceeded
Upsell and cross sell SDS's products and services to existing clients, maximising revenue and account growth
Stay up to date with industry trends and market developments, so clients receive relevant and valuable insights
Act as a trusted advisor, guiding clients on how to use SDS's solutions to drive operational efficiency, customer engagement and profitability
Monitor and analyse key metrics for assigned accounts, providing regular reports to clients and internal stakeholders
Identify and pursue new business opportunities within existing client accounts, fostering organic growth
Work with the implementation team to ensure smooth onboarding and adoption of SDS's solutions
Key Skills, Knowledge and Abilities
Self-directed and comfortable with ambiguity
A clear, confident communicator who builds trust quickly, on the phone and in writing
Commercially minded, able to spot an upsell or renewal-risk signal without being prompted
Genuinely curious about customers' businesses, not just their contracts
CRM experience (HubSpot or similar)
A degree, diploma or equivalent tertiary education is preferred
#SDS
Originally posted on Himalayas
Apply on Himalayas →
Job sourced from Himalayas. Applications happen directly on the original platform — we never collect your data.