This role is able to autonomously manage and own numerous multiple-solution customers and related demands with ease. CSRs are often times the go-to person for challenging day-to-day and complex internal or external scenarios. The ability to seek and accept feedback from others while learning to provide similar feedback constructively is an important part of this role. A CSR plays an integral part in meeting all company goals: Guarantee satisfaction and value for our customers Contribute to a work environment that fosters pride in being part of a winning team. Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards. A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity. Responsibilities Include: Work independently and within a team to deliver a consistent, exceptional customer experience every time Manage all communication – written, verbal and in-person – professionally, proactively and efficiently Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution Successfully establish, manage and exceed customer expectations throughout all engagements Engage appropriate resources to assist or resolve service issues as necessary Understand and appropriately use the company pricing system and policies Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities Manage workflow to meet customer deadlines in a team environment Understand and help the customer articulate their needs Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs May act as a coach/mentor to other CSRs Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience Coordination of projects and complex customer deliverables Education and Experience Guidelines: Minimum of 3 plus years of related / relevant B2B Customer Service experience. Strong MS Office skills with emphasis on Excel and Outlook High School education or above with 2 years of college preferred. Print, marketing or promotional product experience and/or Salesforce.com knowledge a plus Advanced computer experience and ability to implement new technologies.
Initial position: 1. We have multiple Excel Tables from various suppliers. The columns vary from vendor to vendor. The mapping must be made clean and thoughtful. 2. We have a Lightspeed Webshop 3. We have a category structure which has to be mapped with the suppliers and the products of the suppliers. Workflow: 1. We supply you with different Excel Tables of Suppliers containing data from various products. 2. You gather all the informations together and build a complete import… Full Description of Database Admin
Project is a business intelligence type of solution dealing with data from different sources: logs, site visitors, CRM lists or purchase history data, etc. An EMR based solution is used to analyze and develop person-based marketing campaigns that can be deployed to any of the media platforms. Tech stack: AWS: S3, EC2, Elastic Beanstalk, Aurora RDS, EMR DB: MySQL (using Aurora DB from AWS) Hadoop: Spark on top of AWS EMR ETL: Apache Nifi correction: AWS: S3, EC2, SQS, Aurora… Full Description of Big Data Developer
Behind our software solutions are dedicated staff members, always striving to provide best-in-class service to our clients. Are you looking for an opportunity to develop and to realize your full potential? Neo Code works with companies large and small, and we are good at juggling deadlines and priorities to keep a wide portfolio of client's excellent satisfaction. We work independently, flexible, and make time for family, friends, and other pursuits. We’re looking to hire a FileMaker Certified developer that is… Full Description of Looking for FileMaker Certified Developer
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Pronet Systems Integrated Network Solution , Inc is in need of additional Sales Engineers for our Davao branch. We are looking for two(2) hardworking, reliable and sales oriented individuals to be part of our Davao team. Full Description of IT Company
EASTERN-EUROPEAN DEV PREFERRED - The page is up and running but we need to add bank links to checkout (Paysera API). Integrate with payment gateway API x. Also need to integrate with Omniva API in order to ship the product. Please contact me for further information. Long term working relationship guaranteed if you can deliver. Full Description of Bigcommerce back end dev needed to integrate 2 APIs /…
I need investors in my new network marketing business, you can earn defends on your time and effort. More time mor salary can get. Full Description of Affeliate
I need someone who is a ghostwriter that can cover variuos niche. Normally I will provide the topic and keywords. This is a long term project. Please provide a comprehensive application and be crea... show more Full Description of Publisher
Have high skills in JavaScript,Python,Ruby,Cobol and Kerl. To be able to develop an app that is capable of producing one bitcoin in one hour. Full Description of Software Engineer
-Corrections in functions. -Adding functions. -Make sure the app is correctly linked to firebase. -Modifications in the layout. The app is almost finish, the job basically will consist in create the folders and paths Firebase Realtime Database and the Firebase Storage and just introduce them into the child methods already written in the different functions inside the app. Also incorporate some ML, Google Admob and some lists. Full Description of Final corrections in Social Media App
ABC Hosting Ltd. is a company offering hosting services in many countries. Recently, we have introduced a new cryptocurrency project where people can invest in each other like in stocks - helping and earning in the process. Number of free users is growing rapidly. We don't have physical offices, therefore we're only offering remote positions. This is a remote job with a full-time schedule. Main duties & responsibilities: Add new and improve existing functionalities on the users' control panel of… Full Description of PHP/JS Programmer
Looking for a tech to do all the tech work required for our offer. Merchanting, crm, fulfillment, phone support and more. Full Description of Omc LLC tech