Project overview
Technical Support Specialist responsibilities and duties The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to. Walk customers through the process of installing the software on their machines and starting up the program for the first time Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem Send technical documentation to customers who have lost or misplaced theirs Refer difficult cases to a senior analyst or support tech Assume remote control over customers’ computers when necessary to resolve problems Make hardware recommendations for customers whose machines cannot support the software Technical Support Specialist qualifications and skills Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. High school diploma/GED required Minimum 1 year experience in information technology or technical support Extensive familiarity with Windows operating systems Working knowledge of security software options and functionality preferred CompTIA A+ certification a plus