Strategic Customer Success Manager (Ongoing Recruitment)

About the Role Wonderlic is always on the lookout for a dynamic and commercially oriented Strategic Customer Success Manager (CSM) with deep expertise in the HR technology space.
At Wonderlic, were on a mission to revolutionize the talent solutions space with our leading products, Wonderlic Select and Wonderlic Develop.
This pivotal role is not just about maintaining client relationships—its about driving revenue growth through renewals and expansion, while developing successful long-term partnerships, ensuring our clients derive maximum value from our offerings.
Note: We hire for this position regularly as our team continues to grow.
While we may not have an immediate opening today, we are always looking for strong candidates and review applications on an ongoing basis.
Key Responsibilities Drive Growth and Retention: Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets.
Cultivate strong client relationships through strategic conversations that align Wonderlics solutions with the clients business objectives.
Customer Engagement: Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success.
Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues.
Renewal and Expansion Cycle Management: Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions.
Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success.
Product and Market Expertise: Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations.
Introduce new products and features to customers, ensuring they are fully informed of their value and benefits.
Customer Advocacy and Feedback: Function as a customer advocate within the company, streamlining the customer experience to prevent turnover.
Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.
Qualifications/Requirements Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs.
Consistent Excellence: A strong track record of meeting and surpassing expectations.
Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles.
HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.).
Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders.
Leadership: Recognized subject matter expert with experience coaching or mentoring others.
Curiosity and Creativity: Naturally curious and creative in your approach to solving problems.
Qualifications: 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.).
Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities.
Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers.
Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities.
Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced envi ... (Description has been truncated due to length limits)
Tags: Accounting And Consulting, Human Resources

Similar Freelance jobs:

Accounting Assistant Needed

We are looking for an Accountant/Payroll Specialist to work from home. The candidate will prepare, process, and verify payroll. The qualified candidate will have a strong attention to detail, text Timothy Friedman at 810 221 1606 for more details on how to get started
Full Description of Accounting Assistant Needed

Accounting Intern

The position requires a self-motivated, detail-oriented and organized individual with the ability to multi-task. ESSENTIAL FUNCTIONS: Accounts payable invoice and data entry Handling payments in an organized and timely manner. Monitor to ensure customer payments are made on time and proactive follow-up on submitted invoices to determine payment status through telephone or web contact Assists with monthly collection activity Development and maintenance of Excel spreadsheets. Expense report handling and review of travel reimbursement forms. Other accounting responsibilities and special projects…
Full Description of Accounting Intern

Billing Specialist Needed

Billing Specialist Responsibilities Include: Receiving and sorting incoming payments with attention to credibility Managing the status of accounts and balances and identifying inconsistencies Issuing bills, receipts and invoices Job brief We are looking for a competent Billing specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork. Responsibilities Assume the responsibility of receiving and sorting incoming payments…
Full Description of Billing Specialist Needed

I Need Someone That Can Make One Account For Me.

Hello everyone, I am seeking one partner that can make one account for me. Will share more detail selected candidate. Thanks.
Full Description of I need someone that can make one account for me.

Audit, Reviews & Agreed Upon Procedures

Looking for an expert in US Gaas, Gaap etc. and all attestation related work who would be a able to advise our audit department on the requirements of each engagement. This will be seasonal as the engagements are done. Candidate should have experience with PPC software. Thank you
Full Description of Audit, Reviews & Agreed Upon Procedures

Basic Microsoft Skills

Account Development Manager Job Duties: Identifies development potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities. Initiates sales process by building relationships; qualifying potential; scheduling appointments. Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services. Develops new applications by preparing specifications; conferring with product engineering. Closes sales by overcoming objections; preparing contracts. Contributes information…
Full Description of Basic microsoft skills

Accounting Staff

We are currently looking and hiring for an Accounting Staff to be assigned in Mandaue City, Cebu Philippines. -graduate of any Accounting related course -with experience in accounting-related jobs -good communication skills -computer literate To expedite hiring, send resume to roy.ricacho@envirobsc.com and people@envirobsc.com . Thanks. Tristan Paul A. Zozobrado QMS & Documentation Unit HR & Admin Dept
Full Description of Accounting Staff

SERVICE CREW

Accepting applications until July 15, 2019 QUALIFICATIONS • Male / Female • Single • 18 – 25 years old • At least 5’2 in height • College level • with good interpersonal skills • Service oriented and can work with less supervision • A highly motivated person • with experience as service crew in any food establishments. HOW TO APPLY Submit your resume in A.S FORTUNA ST. BAKILID, MANDAUE CITY, SOLARIS AUTOCEBU beside Orchard Hotel. Or you may send to…
Full Description of SERVICE CREW

Looking For Someone

I am looking for someone who can provide me small service. Of course, I can give you a good service fee.
Full Description of Looking for someone

Looking For An Assistance

If you are looking for a new opportunity, don't hesitate to check below site. lootbits.io/?invite=1047967
Full Description of Looking for an assistance

Billing Specialist (USA & Canada Only)

Job brief : We are looking for a competent Billing specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork. Responsibilities: Assume the responsibility of receiving and sorting incoming payments with attention to credibility. Manage the status of accounts and balances and identify inconsistencies . Issue and post bills, receipts and invoices . Check the validity of…
Full Description of Billing Specialist (USA & Canada Only)

Billing Specialist (Canada And USA Only)

Receiving and sorting incoming payments with attention to credibility Managing the status of accounts and balances and identifying inconsistencies Issuing bills, receipts and invoices. We are looking for a competent Billing specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork.
Full Description of Billing Specialist (Canada and USA only)

Looking For Someone Who Can Work For A Long Term

Hello, Everyone. We are a flourishing bench company. We want to work with you for a long term. Your skills will be ignored, only find honest freelancers. We will pay you monthly.
Full Description of Looking for someone who can work for a long term

Accounting Data For The UK Companies, Involves A Visit To The British Library

Might take several hours. You will need to go to the British Library, and look through several databases to compare numbers.
Full Description of Accounting data for the UK companies, involves a visit to…

Accounting Specialist For TD Industries ( For Canada And United States Only )

Accountant Job Duties: * Prepares asset, liability, and capital account entries by compiling and analyzing account information. * Documents financial transactions by entering account information. * Recommends financial actions by analyzing accounting options. * Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. * Substantiates financial transactions by auditing documents. * Maintains accounting controls by preparing and recommending policies and procedures. * Guides accounting clerical staff by coordinating activities and answering questions.…
Full Description of Accounting Specialist for TD Industries ( For Canada and United…

© 2005 - 2025 getFreeLancer.com
4,820 contracts/jobs/projects currently available in our database.

There are 17 users online now.
Most online ever was 3509.