Project overview
Reports To: The Sales Operations Associate will report directly to the Sales Operations Manager and the Operations Lead. Job Overview: The Sales Operations Associate works closely with assisting the sales process within the operations team directly inside of Salesforce. This individual would be key in assisting that product launches are completed timely and efficiently, assisting with customer service-esque requests and cases, and ensuring a strong quality assurance throughout the Sales Operations processes. Essential Functions ● Ensure that product launches are completed timely and accurately ● Assisting with inbound web/phone traffic and promoting great customer service ● Complete Product Fulfillment based on internal guidelines ● Assist internal teams with cross reference reporting using our native platform ● Regular CRM audits to ensure data integrity ● Maintain CRM records (Accounts, Contacts, Opportunities, Orders) ● Partner with Sales Operations Managers to improve service delivery process ideally through automation Job Requirements: ● Bachelor's Degree or 1-2 years of similar experience ● Previous experience utilizing Salesforce Sales Cloud ● Previous experience utilizing Google Suite (with strong skill preferred in Gsheets) ● Strong verbal and written communication skills ● Strong technical skills with the ability to adapt to various software tools ● Strong ability to work as a team in a fast paced environment, prioritizing tasks according to business needs and seeking to contribute significantly