Working Student - Customer Service & Support

What you'll doAre you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.
Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths
Handle customer requests via our Service Desk and provide clear, reliable support
Reproduce and analyze issues by setting up test scenarios in our internal environments
Support the Customer Support team in daily operations and ongoing improvement initiatives
Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently
Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies

What we're looking forOngoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field
Strong customer orientation, analytical thinking, and excellent communication skills
A structured, reliable, and independent working style
Fluency in German (spoken and written) and good command of English

Why SnkeA supportive, international team connected by shared values and a culture of trust
Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes
Flexible working hours and a hybrid work model within Germany
Parking garage and secure underground bike storage
Subsidized company restaurant and in-house café
Regular after-work, team, and company events
Centrally located, modern workspace with a 212 m² rooftop terrace

Ready to apply? We look forward to receiving your online application including your earliest possible start date. 

Contact personTatjana von Freyberg
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