WhatsApp & WooCommerce Customer Service Automation

Project: Vajralakshmifabrics – WhatsApp Customer Automation + WooCommerce API Integration

Hi, I am looking for an experienced WhatsApp Business API + WooCommerce + automation/API developer to build a reliable customer communication system for my ecommerce website:

Website: vajralakshmifabrics.com
Platform: WordPress + WooCommerce
Brand: Vajralakshmifabrics

The objective is to automate customer communication from checkout → order confirmation → COD confirmation → invoice → dispatch → tracking → delivery → post-delivery support.

Required workflow

1. New checkout/order

Automatically detect new WooCommerce order.

Send WhatsApp order acknowledgement.

Include order number, products, amount and payment method.

Provide customer support option.

2. COD order confirmation — VERY IMPORTANT For COD orders:

Customer places COD order → WhatsApp confirmation → customer confirms COD order → only then mark/order process for dispatch.

Customer should be able to select:

Confirm Order

Cancel Order

Need Help

The confirmation status must be recorded against the WooCommerce order.

3. Prepaid order After successful payment:

Payment confirmation

Order number

Product details

Amount paid

Expected processing/dispatch information.

4. Invoice Automatically provide/send the GST invoice or invoice link after the appropriate order stage.

5. Dispatch When the order is actually shipped:

Send dispatch confirmation.

Courier name

AWB/tracking number

Tracking link

Expected delivery information.

6. Shipment tracking Customer should be able to send messages such as:

> “Where is my order?”

The system should retrieve the latest shipment status through the shipping/logistics API and respond automatically.

7. Delivery When shipment status becomes delivered:

Send delivery confirmation.

Thank the customer.

Provide support/contact option.

Optionally request a review.

8. Failed delivery / NDR / RTO If supported by the logistics API:

NDR notification

Customer action/response

RTO notification

Customer support escalation.

Customer FAQ automation

The WhatsApp system should also answer common questions such as:

Product price

Saree fabric

Linen-cotton composition

Available colours

Size/details

Shipping charges

Delivery time

COD availability

Payment methods

Return/refund policy

Order status

Tracking

Invoice

Cancellation

Exchange/return process

Customer support.

For questions that the automation cannot confidently answer, it must transfer/escalate to a human instead of inventing an answer.

API integrations

Please evaluate and integrate, where technically/API-supported:

WooCommerce API → WhatsApp Business API → Payment status → Shiprocket/logistics tracking API → automation layer

WooCommerce officially supports REST API access to orders and webhooks for order events. Webhooks can also be secured using a secret/HMAC signature.

Admin dashboard/log

I need an administrator view showing:

Customer

Order ID

WhatsApp communication status

COD confirmation status

Payment status

Dispatch status

Tracking/AWB

Delivery status

Failed messages

Human escalations

API errors

Timestamp/log of important automated actions.

Critical safeguards

The system must NOT:

Automatically confirm a COD order without the required customer confirmation.

Mark an order paid without verified payment status.

Mark an order dispatched without actual shipment confirmation.

Send duplicate WhatsApp messages repeatedly.

expose API keys/secrets publicly.

send customer data unnecessarily to unrelated services.

generate answers that are not supported by our actual website/order data.

Use secure API authentication, HTTPS, webhook verification and proper error logging.

Testing before live launch

Please first create a test environment/workflow and demonstrate:

Test 1: Prepaid order
Test 2: COD order → customer confirms
Test 3: COD order → customer cancels
Test 4: Payment failure
Test 5: Dispatch + AWB
Test 6: Tracking request
Test 7: Delivered status
Test 8: Unknown customer question → human escalation.

I want to approve the complete workflow before production activation.

Deliverables

Please quote separately for:

1. WhatsApp Business API setup

2. WooCommerce API integration

3. Shiprocket/logistics API integration

4. COD confirmation workflow

5. Automated FAQ/customer support

6. Invoice/order communication

7. Tracking automation

8. Human escalation

9. Admin logs/dashboard

10. Testing and deployment

11. Monthly maintenance/support, if required.

Also clearly state API/WhatsApp conversation charges, hosting/automation-platform charges and any recurring third-party costs separately from your development fee.

I am looking for a proper API-based system that can scale with Pan-India ecommerce orders, not a basic WhatsApp auto-reply bot.

Please first provide your technical architecture, APIs required, workflow diagram, development cost, timeline and recurring costs before starting development.

Regards,
Vajralakshmifabrics