WhatsApp Support Chat Automation
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
I need to streamline daily customer support on WhatsApp by setting up an admin chat that answers automatically when I am away. The core requirement is a series of time-based automated replies—for instance, an immediate “We’ll be with you first thing tomorrow” outside business hours, or a short hold message during lunch breaks.
What I expect:
• Configure the automation inside WhatsApp Business (or a compliant third-party tool such as Twilio or 360dialog).
• Create the time schedules and the corresponding reply texts.
• Test the flow to prove messages fire in the right windows and do not loop.
• Provide a brief guide so I can change the wording or time slots myself later.
This project is focused solely on automated replies; file sharing, templates, and marketing pushes are not needed right now, although I may add them later. Clear documentation, respectful handling of customer data, and a quick turnaround will be highly valued.
What I expect:
• Configure the automation inside WhatsApp Business (or a compliant third-party tool such as Twilio or 360dialog).
• Create the time schedules and the corresponding reply texts.
• Test the flow to prove messages fire in the right windows and do not loop.
• Provide a brief guide so I can change the wording or time slots myself later.
This project is focused solely on automated replies; file sharing, templates, and marketing pushes are not needed right now, although I may add them later. Clear documentation, respectful handling of customer data, and a quick turnaround will be highly valued.
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