WhatsApp Support Assistant Integration

I want to roll out a full-featured WhatsApp Customer Support Assistant that will do three things exceptionally well:

1. Instantly answer customers with automated replies covering our most common FAQs, real-time order status updates, and personalized messages pulled from existing customer data.
2. Hand off the conversation to a live support agent whenever the issue needs human attention, keeping the entire chat history intact.
3. Prompt customers for quick feedback once the interaction is closed so we can measure satisfaction and improve our service.

To make the assistant truly useful, it has to plug straight into our current stack: the CRM for customer records, the order-management system for status lookups, and the knowledge-base system for curated answers. I’m open to the technical approach, but experience with the official WhatsApp Business API, webhook setup, and either Node.js or Python for the back end will be important.

Deliverables I expect:
• Conversation flowchart outlining bot logic and escalation paths
• Clean, well-commented code or no-code configuration that connects to WhatsApp, the CRM, order system, and knowledge base
• A simple dashboard or command interface so my team can update FAQ content and view chat analytics
• Deployment guide and brief training session so the handover is smooth

If you’ve built chatbots or WhatsApp integrations before, especially those tied to CRMs and order tracking, I’d love to see examples. The goal is a reliable, production-ready assistant that feels natural to customers and lightens the load on my support team.