WhatsApp Customer Chat Support Admin
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
My WhatsApp Business line receives a steady stream of inquiries each day, and I need every message answered quickly, clearly, and politely. The bulk of the chats revolve around three recurring themes: price and stock availability, how to place an order and complete payment, and shipping information or tracking updates.
Your entire focus is to keep these customers informed and confident enough to proceed with their purchase. That means:
• Responding in real-time during the agreed working hours—no unanswered or ignored chats.
• Providing accurate, up-to-date details on product availability and current prices.
• Guiding buyers step-by-step through my existing ordering and payment process.
• Checking shipping data in our system and relaying status updates or estimated arrival times.
I will supply a concise FAQ, product catalogue and access to our courier portal so you can verify tracking numbers on the spot. Any question you cannot resolve should be noted and forwarded to me immediately.
Deliverables accepted as complete each day:
1. All incoming WhatsApp messages handled within the promised response window.
2. A short end-of-shift summary listing total chats, common questions, and any issues escalated.
Fluent written Indonesian and a friendly tone are essential. Let’s keep customers happy and sales flowing smoothly.
Your entire focus is to keep these customers informed and confident enough to proceed with their purchase. That means:
• Responding in real-time during the agreed working hours—no unanswered or ignored chats.
• Providing accurate, up-to-date details on product availability and current prices.
• Guiding buyers step-by-step through my existing ordering and payment process.
• Checking shipping data in our system and relaying status updates or estimated arrival times.
I will supply a concise FAQ, product catalogue and access to our courier portal so you can verify tracking numbers on the spot. Any question you cannot resolve should be noted and forwarded to me immediately.
Deliverables accepted as complete each day:
1. All incoming WhatsApp messages handled within the promised response window.
2. A short end-of-shift summary listing total chats, common questions, and any issues escalated.
Fluent written Indonesian and a friendly tone are essential. Let’s keep customers happy and sales flowing smoothly.
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