Whatnot Email & Chat Support

I run a growing storefront on the Whatnot marketplace and need an experienced customer-service specialist who can jump in right away. Your day-to-day focus will be answering buyer questions that arrive through our official email channel and the in-app live-chat window.

Clear, friendly communication is the top priority here—most issues are simple order-status checks, shipping clarifications, and the occasional return request. If you can keep responses concise, upbeat, and fully aligned with platform policies, you’ll fit right in.

Because I’d like to hand over the inbox and chat queue as soon as possible, I’m looking for someone who is available to start immediately and can demonstrate prior success handling comparable e-commerce or marketplace support. Familiarity with the Whatnot interface is a plus, but a quick learner with solid written English skills and a customer-first mindset will work just as well.

Please let me know your typical working hours, any relevant tools you use for ticket tracking or canned replies, and a brief example of how you’ve defused a tense customer situation purely through written communication. I’ll shortlist quickly so we can get you plugged into the account and responding to buyers without delay.