Virtual Receptionist for Overflow Calls

I need a reliable virtual receptionist who can handle overflow calls during regular Eastern Standard Time business hours and then keep the line open after hours and throughout the weekend. Every call will be in English and will involve either straightforward customer service inquiries or booking and adjusting appointments in our shared calendar.

An intermediate-level background in phone support is ideal. You’ll greet callers with our company name, resolve basic questions from the FAQ script I’ll provide, schedule or reschedule appointments, and log each interaction in the CRM. Whenever an issue falls outside the script, just gather the details and forward the message to me by email or Slack.

Expected deliverables
• Calls answered within three rings at least 95 % of the time
• Appointments accurately entered with correct time-zone handling
• A concise call log emailed at the end of each shift plus a weekly summary every Monday

I’ll set you up with VoIP access, Google Workspace, and our scheduling tool (Calendly/Acuity) before your first shift. If your availability and experience match what I’ve outlined, let’s keep my phone lines covered seamlessly.