Virtual Member Success Advisor / Customer Service / Work From Home

Virtual Member Success Advisor / Customer Service / Work From Home
Company: Globe Life AO
Location: 100% Remote – United States
Job Type: Full-Time | Flexible Schedule
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided
Help People. Build Relationships. Create a Career You Love.
Are you looking for a work-from-home career where you can help people, build meaningful relationships, and create long-term professional growth?
Globe Life AO is seeking motivated, service-oriented professionals to join our growing remote team as Virtual Member Success Advisors. In this role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand available life, accident, and supplemental health insurance benefits while providing exceptional service throughout their experience.
This opportunity combines customer service, member support, benefits education, relationship management, and consultative sales in a fully remote environment.
No previous insurance experience is required. We provide structured training, licensing guidance, mentorship, and ongoing professional development.
✔ 100% Work From Home
✔ Qualified Client Opportunities Provided
✔ No Lead Purchasing Required
✔ Weekly Commission Pay + Performance Bonuses
✔ Comprehensive Training & Mentorship
✔ Flexible Schedule
✔ Leadership Advancement Based on Performance
What You'll Do
As a Virtual Member Success Advisor, you'll serve as a trusted resource for clients before, during, and after enrollment.
Member Support & Customer Service

Meet virtually with clients through Zoom and phone appointments

Welcome and guide new clients through the enrollment process

Listen to each client's needs, questions, and financial protection priorities

Provide clear, professional answers regarding available benefits

Deliver responsive customer service and ongoing follow-up

Build long-term relationships through professionalism, trust, and consistent communication

Assist existing clients with applicable policy reviews and beneficiary updates

Benefits Education & Enrollment

Explain available life, accident, and supplemental health insurance options

Help clients understand coverage features and benefit choices

Provide personalized recommendations based on individual needs

Guide clients through applications and required documentation

Help ensure clients understand the coverage they select

Maintain accurate digital records and follow-up information

Professional Development

Participate in structured virtual onboarding

Attend weekly coaching and development sessions

Receive mentorship from experienced leaders

Develop communication, presentation, and relationship-management skills

Strengthen product and benefits knowledge

Participate in leadership development opportunities

Why Join Globe Life AO?
🏠 100% Remote Work

Build your career from home while serving clients virtually throughout the United States.
Enjoy:

No daily commute

Flexible scheduling

Virtual client appointments

Remote training and coaching

Collaborative online team environment

📞 Qualified Client Opportunities

Focus on helping individuals and families interested in learning more about available benefits.
No lead purchasing is required.
💰 Weekly Performance-Based Compensation

This is a commission-based opportunity, not an hourly or salaried position.
Compensation opportunities may include:

Weekly commission payments

Performance-based bonuses

Renewal and residual income opportunities

Leadership incentives as applicable

Additional performance recognition

Individual earnings vary based on production, performance, and business results and are not guaranteed.
📚 Comprehensive Training & Mentorship

You don't need previous insurance experience to apply.
Training and professional development include:

Structured virtual onboarding

Insurance licensing guidance

Product and benefits education

Customer service development

Consultative sales training

One-on-one mentorship

Weekly coaching

Leadership development

Ongoing professional education

📈 Career Growth & Leadership Development

Interested in building beyond an individual contributor role?
Representatives who demonstrate strong performance, initiative, consistency, and leadership ability may have opportunities to develop into:

Mentoring roles

Training and coaching positions

Team leadership

Management

Additional leadership opportunities

Advancement is performance-based rather than determined by tenure alone.
Benefits & Professional Support
Qualifying representatives may have access to:

Medical insurance reimbursement program

Company-supported life insurance

Accidental Death Benefit (ADB) coverage

Renewal and residual income opportunities

OPEIU Local 277 representation, where applicable

Leadership development programs

Professional conferences and recognition events

Incentive travel opportunities for qualifying performers

Eligibility requirements and qualification periods may apply.
Who We're Looking For
Successful candidates typically demonstrate:

Excellent communication and active-listening skills

Strong customer service and relationship-building abilities

Positive, professional attitude

Self-motivation and personal accountability

Strong organization and time management

Problem-solving and critical-thinking abilities

Attention to detail and dependable follow-through

Comfort working independently from home

Ability to collaborate effectively with a virtual team

Coachability and willingness to continuously learn

Commitment to providing an outstanding client experience

Experience That Transfers Well
Experience in any of the following areas can be helpful but is not required:

Customer Service

Member Services

Client Relations

Healthcare

Education

Hospitality

Retail

Recruiting

Financial Services

Banking

Administrative Support

Call Centers

Sales

We welcome motivated applicants from a variety of professional backgrounds.
Minimum Requirements
Applicants must:

Be at least 18 years of age

Be legally authorized to work in the United States

Be physically located within the United States

Have access to a computer or laptop with webcam and microphone

Maintain reliable high-speed internet

Have a quiet, professional workspace

Be comfortable conducting virtual appointments through Zoom

Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.
Why This Career Matters
Every client conversation is an opportunity to provide clarity and help a family better understand options designed to protect their financial future.
At Globe Life AO, you'll have the opportunity to combine customer service, relationship building, professional development, and benefits education while building a career where your results can create additional income and advancement opportunities.
Virtual Interview Process
Qualified applicants will complete a brief career overview explaining the position, commission-based compensation structure, licensing requirements, training process, and advancement opportunities.
Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.
Ready to Build Your Future?
If you're looking for a remote member services and customer service career where you can help families, develop valuable professional skills, and build income and advancement opportunities based on your performance, we'd like to hear from you.
Apply today to be considered for our Virtual Member Success Advisor opportunity with Globe Life AO.
Globe Life AO

Work Remotely. Empower Families. Grow Your Future. 🚀
Originally posted on Himalayas