Virtual Assistant for Toronto-Based Appliance Repair Business (Home Services Experience Required)

Virtual Assistant for Toronto-Based Appliance Repair Business (Home Services Experience Required)

We are a Toronto-based appliance repair company looking for a reliable and experienced Virtual Assistant to help manage daily operations and customer communication.

This is a long-term position for the right candidate. Previous experience working with home service businesses (appliance repair, HVAC, plumbing, electrical, etc.) is required. Please do not apply without relevant experience.

Responsibilities:
• Answer and book service calls via phone, text, and email
• Communicate clearly and professionally with customers
• Perform follow-ups with clients (missed calls, estimates, scheduling, reviews, etc.)
• Order appliance parts and track deliveries
• Assist with operations management and daily administrative tasks
• Keep accurate and organized job notes
• Preform light marketing tasks such as FB and IG posting daily

Requirements:
• Excellent English communication skills (spoken & written)
• Comfortable speaking with customers on the phone
• Strong organization and attention to detail
• Availability during Saturday and Sunday at EST time zone
• Past experience in home services is a MUST
• Ability to work independently and manage responsibility

Bonus (Not Required):
• Russian-speaking

To Apply:
Please include:
1. Your specific experience in home services
2. Systems or CRMs you’ve worked with (Workiz, Housecall Pro, Jobber, ServiceTitan, etc.)
3. Your availability in EST
4. Confirmation that you’re comfortable handling phone calls

We are looking for someone dependable, proactive, and ready to grow with a busy Toronto appliance repair operation.