USA-Based Email Support VA

I need a Virtual Assistant who is physically located in the United States and can focus on customer support delivered exclusively through email. All correspondence runs through my main Gmail account, so you must already be comfortable navigating labels, canned responses, filters, and basic add-ons within that environment.

The day-to-day work is simple but demands consistency: monitor the support inbox during standard U.S. business hours, reply to routine questions using my existing templates, flag anything that needs my personal attention, and keep response times under two hours. You will also keep short internal notes on each interaction so I can track recurring issues and improve our knowledge base.

While the role concentrates on email support, I value initiative; if you spot ways to streamline workflows or notice patterns that suggest we should update a template, let me know. Strong written English, a friendly tone, and reliable availability are essential.

If you’re a U.S.-based VA who enjoys tidy inboxes and happy customers, I look forward to working together.