US Virtual Assistant for Customer Support

I’m looking for a reliable, people-oriented virtual assistant based in the United States to take full ownership of our day-to-day customer interactions. Your core focus will be customer messages and follow-ups, delivered primarily through two channels:

• Phone calls and text messages
• Social media messages and live chat

When you speak with customers you’ll be expected to answer routine questions, provide basic product support, and, when necessary, handle complaints and resolve issues so each interaction ends on a positive note.

Key details
• All work is 100 % remote, but you’ll need to be available during standard U.S. business hours.
• Strong written and spoken English is essential, along with a friendly, solution-driven attitude.
• I’ll provide account access, templates, and a short onboarding guide; after that, I’m counting on you to keep response times fast and conversations well documented.

Deliverables
1. Same-day responses to all incoming calls, texts, live chats, and social media DMs.
2. Clear, concise notes logged in our CRM after every customer interaction.
3. Weekly summary highlighting common questions, resolved issues, and any recurring complaints that may need escalation.

If you have prior experience with customer support tools—think Zendesk, Intercom, or similar—let me know. Otherwise, a quick learner with excellent communication skills will do great here.