Tri-Lingual E-Commerce Support VA

I run an online operation that serves customers in Brazil, Argentina, and a growing English-speaking segment. I need a reliable virtual assistant who can jump into our shared inbox and live-chat tool each day and keep response times low.

Your core channel will be email and chat; we do not use phone support at the moment. Every message may arrive in Portuguese, Spanish, or English, so you must be comfortable switching fluidly between the three languages without relying on translation software.

Typical conversations include:
• Clarifying product or service details so buyers feel confident completing checkout.
• Checking orders, payment confirmations, and delivery status in our Shopify/Stripe dashboards and letting customers know exactly where things stand.
• Walking users through password resets, login issues, or other simple technical glitches and escalating anything more advanced to me.

Please outline your daily availability in Brasília or Buenos Aires time, your past experience handling similar multichannel inboxes, and the platforms you already know (Zendesk, Gorgias, Freshdesk, Intercom, etc.). I will provide canned responses, account access, and a short SOP; you refine them and keep the tone friendly, concise, and on-brand.

Deliverable: consistent same-day responses with a first-reply time under two hours during your shift, plus a brief end-of-day summary noting any escalations or trends spotted.