Travel Operations Specialist
TypeFull-time job
LocationPhilippines
Posted3 hours ago
We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.
This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.
NOTE: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.
Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.
Key Responsibilities:
Travel Operations
Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre
Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes
Coordinate hotel, villa, transportation, dining, and experience reservations
Research and compare supplier availability, rates, and travel options
Monitor upcoming departures and proactively identify operational issues before they impact clients
Client & Trip Support
Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages
Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics
Support active travelers during schedule changes, disruptions, and other operational matters
Assist with travel documentation and visa-related research
Administrative & Financial Support
Generate and track client invoices
Reconcile supplier payments and commission records
Maintain accurate booking records and documentation within CRM systems
Support reimbursement processing and travel-related accounting tasks
Ensure all records are accurate, organized, and up to date
Supplier Coordination
Build and maintain strong relationships with travel suppliers and service partners
Coordinate confirmations, payments, special requests, and operational follow-ups
Maintain supplier databases and booking records with a high level of accuracy
Requirements
Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational role
Strong organizational skills and exceptional attention to detail
Ability to manage multiple bookings and deadlines simultaneously
Excellent written and verbal English communication skills
Experience with invoicing, payment tracking, and administrative processes
Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
Experience using CRM systems
Ability to work during US Eastern Time business hours
Preferred
Experience with Amadeus, Galileo, or Sabre
Familiarity with Zoho CRM, Axus, Travefy, Slack, or similar platforms
Experience supporting premium or luxury travel services
Background in bookkeeping, accounting, or travel finance
Additional language skills are an advantage
What We're Looking For
Highly organized and process-oriented
Detail-focused and accurate under pressure
Resourceful and proactive when solving operational challenges
Comfortable working in a fast-paced environment with changing priorities
Dependable, professional, and discreet when handling confidential information
A collaborative team player who takes ownership of assigned responsibilities
Schedule
Full-Time Remote
Monday to Friday
US Eastern Time core business hours
Flexibility required during active travel periods and urgent operational situations
Benefits
Food Allowance
Government Benefits
13th Month pay
Work Equipment
Night Differential if applicable (10% of hourly rate)
20 Leaves (after 6 months)
Holiday pay (200% on Regular holidays; 130% on Special holidays)
Overtime pay (max of 10.25 hrs/day)
Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
HMO (after 6 months)
#li-remote
Originally posted on Himalayas
This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.
NOTE: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.
Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.
Key Responsibilities:
Travel Operations
Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre
Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes
Coordinate hotel, villa, transportation, dining, and experience reservations
Research and compare supplier availability, rates, and travel options
Monitor upcoming departures and proactively identify operational issues before they impact clients
Client & Trip Support
Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages
Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics
Support active travelers during schedule changes, disruptions, and other operational matters
Assist with travel documentation and visa-related research
Administrative & Financial Support
Generate and track client invoices
Reconcile supplier payments and commission records
Maintain accurate booking records and documentation within CRM systems
Support reimbursement processing and travel-related accounting tasks
Ensure all records are accurate, organized, and up to date
Supplier Coordination
Build and maintain strong relationships with travel suppliers and service partners
Coordinate confirmations, payments, special requests, and operational follow-ups
Maintain supplier databases and booking records with a high level of accuracy
Requirements
Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational role
Strong organizational skills and exceptional attention to detail
Ability to manage multiple bookings and deadlines simultaneously
Excellent written and verbal English communication skills
Experience with invoicing, payment tracking, and administrative processes
Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
Experience using CRM systems
Ability to work during US Eastern Time business hours
Preferred
Experience with Amadeus, Galileo, or Sabre
Familiarity with Zoho CRM, Axus, Travefy, Slack, or similar platforms
Experience supporting premium or luxury travel services
Background in bookkeeping, accounting, or travel finance
Additional language skills are an advantage
What We're Looking For
Highly organized and process-oriented
Detail-focused and accurate under pressure
Resourceful and proactive when solving operational challenges
Comfortable working in a fast-paced environment with changing priorities
Dependable, professional, and discreet when handling confidential information
A collaborative team player who takes ownership of assigned responsibilities
Schedule
Full-Time Remote
Monday to Friday
US Eastern Time core business hours
Flexibility required during active travel periods and urgent operational situations
Benefits
Food Allowance
Government Benefits
13th Month pay
Work Equipment
Night Differential if applicable (10% of hourly rate)
20 Leaves (after 6 months)
Holiday pay (200% on Regular holidays; 130% on Special holidays)
Overtime pay (max of 10.25 hrs/day)
Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
HMO (after 6 months)
#li-remote
Originally posted on Himalayas
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