Travel Concierge (BBS871)

We're looking for a Travel Concierge who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal.
This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in.
Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)

Paid Time Off in accordance with company policy

Observance of Holidays per company guidelines

100% remote setup so you can work wherever you're most productive

This role offers two shift options: 12 AM to 8 AM Monday through Friday or 8 AM to 4 PM Wednesday through Sunday

Work in the luxury travel and hospitality space with access to premium brands and destinations

Use cutting-edge AI tools to enhance research and elevate the client experience

What You'll Work On
Client Engagement and Support

Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations

Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift

Handle special requests and ensure smooth communication between clients and hotels or vendors

Maintain a calm, professional, and reassuring tone even when plans change at the last minute

Research and Booking

Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources

Verify every detail including location, timing, currency, and amenities before confirming bookings

Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms

Content and Destination Curation

Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight

Collaborate with the marketing team to highlight exceptional hotels and destinations for social content

Stay current on travel trends, new openings, and hidden gems worth knowing about

Problem-Solving and Adaptability

Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes

Communicate clearly and calmly under pressure to maintain client confidence and satisfaction

What You Bring

Empathetic and client-obsessed with a genuine drive to make every traveler feel like a VIP

Detail-oriented and reliable with the ability to catch mistakes before they become problems

Exceptional written English with clarity, warmth, and professionalism in every message

A self-starter who learns, explores, and improves processes without being asked

Tech-savvy and comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms

Fast but thoughtful with the ability to balance responsiveness and quality under pressure

Experience with Expedia Tapp or Fora is strongly preferred for this role

Available to work one of the two offered shifts consistently

Nice to Have

Background in hospitality, travel, or concierge services

Experience with AI tools such as ChatGPT or travel research assistants

Familiarity with airlines, loyalty programs, and travel booking systems

International travel experience or strong knowledge of major global destinations

Negotiation skills to advocate for clients with vendors and hotels

How to Apply
Please include:

Your updated resume highlighting any customer service or travel-related experience

A short Loom video (1 to 2 minutes) introducing yourself, sharing why you are passionate about travel and client service, and confirming which shift you are available for

A short writing sample such as an email, WhatsApp message, or short paragraph showing your conversational tone

Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you love connecting with people, solving travel challenges, and creating experiences that feel effortless for the traveler, this role gives you the platform and the tools to do that every single day.
Application Process Overview
Our comprehensive selection process ensures we find the right fit for both you and our clients:

Initial Application - Submit your application and complete our prequalifying questions

Video Introduction - Record an video introduction to showcase your communication skills and work experience

Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)

Recruitment Interview - Initial screening with our talent team

Executive Interview - Meet with senior leadership to discuss role alignment

Client Interview - Final interview with the client team you'd be supporting

Background & Reference Check - Professional reference verification

Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.
We'll keep you informed throughout the process and provide feedback at each step.
Originally posted on Himalayas