TikTok Shop Support Management

I need an experienced customer‐service specialist to take full ownership of my TikTok Shop inbox and order issues. All communication is in English and every reply must maintain a professional, formal tone that reflects our brand values.

The core responsibilities you will handle are:
• Replying promptly to customer messages
• Processing orders, returns, and refunds inside the TikTok Seller Center
• Answering product questions and providing accurate delivery tracking updates
• Filing claims with TikTok when shipments go missing or platform disputes arise

Success means customers receive clear, courteous answers within the agreed response window, problems are resolved without escalation whenever possible, and every ticket is logged so I can review performance metrics at a glance. Familiarity with TikTok’s back-end tools, basic e-commerce workflows, and strong written English are essential.

Please tell me about similar stores you’ve supported, your average response times, and any experience you have pushing claims through TikTok. I’m ready to start as soon as I find the right fit.