TikTok Beauty Brand Customer Service Specialist
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted2 hours ago
Title: TikTok Shop Customer Service Specialist — Beauty Brand (5 Days/Week, Weekend Shift Possible)
Description:
We're a Miami-based beauty wholesale and live commerce company selling on TikTok Shop and running live shows daily. We need an experienced customer service specialist who already knows TikTok Shop inside and out — not someone learning it on our time.
What you'll handle:
TikTok Shop buyer inbox: pre-sale questions, order status, shipping updates, product info
Order issues: cancellations, address changes, missing/damaged items, wrong item sent
Returns, refunds, and dispute cases in Seller Center — filed correctly and on time
Reviews: respond to buyer reviews, flag policy-violating reviews for removal
Escalations: identify what needs a manager, document it, and hand it off cleanly
Keep response rate and first-response time within TikTok Shop's performance thresholds
Log recurring issues so we can fix root causes (shipping, listings, packaging)
Requirements:
Minimum 1 year hands-on customer service experience inside TikTok Shop Seller Center (this is required — please don't apply with only Amazon/Shopify experience)
Understands TikTok Shop shop health metrics, dispute windows, and refund policy
Beauty/cosmetics category experience preferred
Fluent written English, friendly and professional tone
Reliable internet and availability for a fixed 5-day schedule; open to a weekend shift
Comfortable working from SOPs and reporting daily
Schedule: 5 days/week, fixed shift (US Eastern hours). Weekend shift possible for the right person.
Pay: $5–8/hr based on experience. Long-term role — we're launching additional TikTok channels and scaling.
To apply, answer these 3 questions (applications without answers will be ignored):
Which TikTok Shops have you handled customer service for, and for how long? Share screenshots of Seller Center CS metrics if you can.
A buyer opens a dispute claiming the item arrived damaged, but their photo doesn't show damage. Walk me through exactly what you do.
What response rate and first-response time did you maintain at your last TikTok Shop role?
Description:
We're a Miami-based beauty wholesale and live commerce company selling on TikTok Shop and running live shows daily. We need an experienced customer service specialist who already knows TikTok Shop inside and out — not someone learning it on our time.
What you'll handle:
TikTok Shop buyer inbox: pre-sale questions, order status, shipping updates, product info
Order issues: cancellations, address changes, missing/damaged items, wrong item sent
Returns, refunds, and dispute cases in Seller Center — filed correctly and on time
Reviews: respond to buyer reviews, flag policy-violating reviews for removal
Escalations: identify what needs a manager, document it, and hand it off cleanly
Keep response rate and first-response time within TikTok Shop's performance thresholds
Log recurring issues so we can fix root causes (shipping, listings, packaging)
Requirements:
Minimum 1 year hands-on customer service experience inside TikTok Shop Seller Center (this is required — please don't apply with only Amazon/Shopify experience)
Understands TikTok Shop shop health metrics, dispute windows, and refund policy
Beauty/cosmetics category experience preferred
Fluent written English, friendly and professional tone
Reliable internet and availability for a fixed 5-day schedule; open to a weekend shift
Comfortable working from SOPs and reporting daily
Schedule: 5 days/week, fixed shift (US Eastern hours). Weekend shift possible for the right person.
Pay: $5–8/hr based on experience. Long-term role — we're launching additional TikTok channels and scaling.
To apply, answer these 3 questions (applications without answers will be ignored):
Which TikTok Shops have you handled customer service for, and for how long? Share screenshots of Seller Center CS metrics if you can.
A buyer opens a dispute claiming the item arrived damaged, but their photo doesn't show damage. Walk me through exactly what you do.
What response rate and first-response time did you maintain at your last TikTok Shop role?
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