Technical Support Representative
Budget / Salary$5–6
TypeFull-time job
LocationPhilippines
Posted2 hours ago
Company Overview
We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.
Key Responsibilities
Respond to customer inquiries via phone, chat, and email in a timely and professional manner
Provide basic technical support for software, user access, and general system navigation
Create, update, and resolve support tickets using our ticketing system
Escalate complex issues to appropriate internal teams when necessary
Document all customer interactions and troubleshooting steps accurately
Follow standard operating procedures and contribute to knowledge base updates
Requirements
Qualifications
General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus)
Prior experience in a technical support or customer service role preferred
Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset
Knowledge of FileZilla and FTP clients is a plus
Strong written and verbal communication skills
Automotive background is an asset but not required
Ability to work independently and troubleshoot effectively
Benefits
What we offer:
Opportunities for growth and advancement
Competitive compensation package, including Maxicare HMO
Rate: $5 to $6 per hour
Work Hours:
Full-time, Eastern Standard Time business hours, Remote
Originally posted on Himalayas
We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.
Key Responsibilities
Respond to customer inquiries via phone, chat, and email in a timely and professional manner
Provide basic technical support for software, user access, and general system navigation
Create, update, and resolve support tickets using our ticketing system
Escalate complex issues to appropriate internal teams when necessary
Document all customer interactions and troubleshooting steps accurately
Follow standard operating procedures and contribute to knowledge base updates
Requirements
Qualifications
General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus)
Prior experience in a technical support or customer service role preferred
Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset
Knowledge of FileZilla and FTP clients is a plus
Strong written and verbal communication skills
Automotive background is an asset but not required
Ability to work independently and troubleshoot effectively
Benefits
What we offer:
Opportunities for growth and advancement
Competitive compensation package, including Maxicare HMO
Rate: $5 to $6 per hour
Work Hours:
Full-time, Eastern Standard Time business hours, Remote
Originally posted on Himalayas
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