Technical Support Rep.

Job Skills:

Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools

Recognize customer's problems that should be escalated to the next level for resolution following established protocols

Apply understanding and knowledge of information systems products and services to assist customers on technical matters

Performs other duties and tasks as assigned by the Team Lead

Job Qualifications:

1-3 years Customer Service and/or Technical Support experience

High School Diploma (or equivalent) and willingness to learn through on the job training

Experience using or supporting Microsoft Windows and PC hardware

Demonstrates strong verbal, written, and listening skills

Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics

Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction

Originally posted on Himalayas