Technical Support (Application Support)

Main Duties & Responsibilities
The qualified candidate is responsible for:

Working closely with development team to understand new features, configurations and elements to be deployed in each package.

Possessing specialist knowledge of operating systems, devices, applications and software.

Providing technical support to teams within the organization, and to external clients when required.

Assisting with system integrations.

Identifying and resolving technical issues.

Coordination at a local and international level where required

Coordinating with infrastructure department regarding deployment related matters and troubleshooting.

Troubleshooting daily production and test issues.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Computer Engineering and related fields

1 - 5 year of experience in deployment, application troubleshooting and related competences

Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation

Be able to write, read and speak English, especially comprehensive and well-organized writing skill is highly preferred.

Be able to work at home during late night if emergency

Be able to work as a team, will to learn, and very detailed oriented

Originally posted on Himalayas