Technical Support
Budget / Salary2,000–2,200 SGD
TypeContract
LocationIndonesia
Posted2 hours ago
About igloo
igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.
The Role
This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experienceThis role will require to work in shift between US daytime and Indonesia daytime
Duties & Responsibilities
Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones
Provide first-line technical support via email, chat, or Jira ticket
Troubleshoot and resolve technical issues and enquiries
Investigate and escalate complex technical problems to engineering teams when necessary
Document issues, resolutions, and technical processes clearly
Assist in onboarding users by guiding them through setup and integration processes
Collaborate with product and engineering teams to improve system reliability and user experience
Maintain up-to-date knowledge of product features and technical updates
Qualifications
BSc/BA in Computer Science, Engineering or a related field
Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role
Basic understanding of APIs, HTTP protocols, and troubleshooting tools
Familiarity with logs analysis and debugging
Strong programming/scripting skills (e.g., Java, Python, JavaScript)
Good communication in English both written and verbal
Salary: SGD2000-2200Originally posted on Himalayas
igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.
The Role
This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experienceThis role will require to work in shift between US daytime and Indonesia daytime
Duties & Responsibilities
Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones
Provide first-line technical support via email, chat, or Jira ticket
Troubleshoot and resolve technical issues and enquiries
Investigate and escalate complex technical problems to engineering teams when necessary
Document issues, resolutions, and technical processes clearly
Assist in onboarding users by guiding them through setup and integration processes
Collaborate with product and engineering teams to improve system reliability and user experience
Maintain up-to-date knowledge of product features and technical updates
Qualifications
BSc/BA in Computer Science, Engineering or a related field
Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role
Basic understanding of APIs, HTTP protocols, and troubleshooting tools
Familiarity with logs analysis and debugging
Strong programming/scripting skills (e.g., Java, Python, JavaScript)
Good communication in English both written and verbal
Salary: SGD2000-2200Originally posted on Himalayas
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