Technical Quality Analyst

ROLE PURPOSE
The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier.
MAIN ACCOUNTABILITIES

Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications

Completing customer questionnaires and surveys

Coordinating customer audits and facilitates NDA process

Populating various portal platforms with quality information

Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements

Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities

Facilitating resolution of quality complaints with customers

Facilitating disposition of returned and rejected products

Reviewing and facilitating customer claims related to quality complaints

Negotiating specification differences with customers

Approving process and product specification changes

Facilitating and reviewing customer notifications for change management

Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues

Acting as back up for other fellow Technical Quality team members

Documenting internal metrics

Other duties as assigned

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PERFORMANCE MEASURES

Meet Service Level Agreements (Portals, Document/Packet requests, Metrics, Customer Excellence)

Become an expert in assigned product lines

EHSQS:
· Perform, maintain and improve the EHSQS standards and requirements
· Participate actively in the Company’s EHSQS program including training, audit, etc.
· Report near miss or unsafe act
LEGISLATIVE REQUIREMENTS
[N/A]
COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS
COMPETENCIES
The qualified candidate will be a self-motivated, energetic individual who is highly process oriented and capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs. Also, must be detailed oriented with the ability to work with various other internal functions to improve productivity of customer facing teams while keeping a positive attitude.
QUALIFICATIONS
The qualified candidate will have a four year degree or relevant experience, preferably in business or science related field of study.
EXPERIENCE
Three to five years of experience in customer service, manufacturing, or similar commercial functions. Experience with SAP and Tate & Lyle contracting processes is preferred. Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired. Knowledge of Tate & Lyle products and product applications desired.
SKILLS / KNOWLEDGE
· Experience with Sharepoint, Salesforce, TraceGains and SAP preferred
· Experience with Microsoft Excel, and Nitro/Adobe
· Attention to detail.
· Problem solving skills.
· Self-Motivated
What we can offer you
Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.

The salary range for this position is: $57,000 - $65,000.

In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:

Medical, Dental, Vision coverages

Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave

401K with company match

Company paid life insurance

Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
Originally posted on Himalayas