Technical Operations Manager – Junior

Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values
Purpose of the role:
You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key responsibilities:

Handling technical operations requests from first line support about transactions issues and Payment Methods work

Roll out a customization of new Clients Customization Payment Methods on the Client’s website

Technical troubleshooting about transactions and Payment Methods

Maintaining the efficiency of payment systems

Interaction with payment systems

Analysis and identification of patterns in problems with payments with subsequent reporting

Interaction with related departments (2nd line, Finance, Account managers, B2С)

Required Experience:

Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)

Clear understanding of how the Payment System works

Strong knowledge of transactions flow

Knowledge of the basics of WEB architecture

Higher or incomplete higher education, preference for graduates of technical universities

English and Russian not lower than Upper Intermediate level

Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

Experience with JIRA, Jenkins, Gitlab

Experience with monitoring systems (ELK)

Understanding of information and application security, SSH, and access credentials

Our Benefits:

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events

Originally posted on Himalayas